Sales Order Processing and E-Commerce

Key points

Our Customer Facing systems are designed to

• Help you to treat every customer as an individual
• Target your customers with relevant sales promotions
• Answer their questions at any time in the ordering process efficiently and without delay
• Propose alternative products when their original choice is out of stock
• Handle the returns process effectively
• Provide you with the information you need to make informed decisions on adapting your customer facing processes
  
  
• Processes every stage in customer ordering for a virtually limitless number and variety of products and print received through all channels including the Internet
• Prompts your team to complete key tasks throughout the order process and onwards
• Gives you “Drill Down” for speedy access to detail
• Holds full product specifications and images including “thumbnails”
• A quick product code entry speeds the process of repeat ordering for your customer and/or your in-house service teams
• Uses straightforward word search terms

And the detail

• Manual order processing including order entry, amendment and cancellation with progress monitoring
• E-commerce order processing either as flat file or xml
• Profiles customer rules for order processing such as minimum order quantity, despatch information and carriage charges
• Unlimited price lists including general purpose, customer specific and special promotional prices
• Flexible discounting including product and product group discounting by customer and customer group with volume break points
• Optional up-selling tools to enable staff to sell more proactively, such as
  • Sales Promotions
  • Automatic Substitutions
  • Best Value Processing
  • Customer Lists
• On line catalogues help you to reduce errors in order processing

Sales Team Management and Call Logging

• Extensive call logging generating user tasks, based on call category, routed to relevant user groups
• Fully flexible call logging and escalation to fit your own workflow

• Gives you a view on present and future forecasted sales
• Provides detail and summary sales analysis and order history
• Allows you to monitor staff performance
• Helps in analysis of cost of sales via gross margin reporting by product, sales person, customer, territory and other user defined categories